Privacy Policy

Last Updated: June 1, 2025

Introduction

Www is committed to protecting your personal information while providing legal and licensed online gaming services to Ontario residents. This Privacy Policy outlines the types of data we collect, how it’s handled, and the choices you have under applicable privacy legislation in Canada.

Our data practices follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial regulations like Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) to ensure your data is stored and processed securely.

About Us

Www is operated by Caddttree Limited (Registration No. 2031), based at La Corvee House, Alderney GY9 3TQ, Guernsey. The company manages and licenses the following iGaming brands for the Ontario market:

The Group holds a valid operating licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), Licence No. OPIG1236392, effective since June 23, 2022.

Information We Collect

We may collect the following types of information when you use our Services:

  • Personal Data: This includes your name, email address, phone number, residential address, date of birth, identity documents (e.g., government ID), and payment details (such as card or banking info). We may also collect geolocation, IP address, and device/browser details for verification and security.
  • Non-Personal Data: Aggregated or anonymized data such as your visit duration, game interactions, device type, deposit activity, session patterns, and browser specifications.

Age Restriction

Access to our Services is restricted to individuals 19 years of age or older, in compliance with Ontario law. We do not knowingly collect data from minors. If we detect an underage user, all associated information will be deleted and access will be revoked immediately.

How Your Information Is Used

Collected data is processed only for legitimate business and compliance purposes, including but not limited to:

  • Establishing, verifying, and managing your casino account securely.
  • Handling deposits, withdrawals, game outcomes, rewards, and promotional entries.
  • Sending service updates, account alerts, and compliance notifications.
  • Providing marketing messages or partner offers, if you’ve explicitly agreed.
  • Understanding user behaviour to enhance gameplay experience and platform performance.
  • Enabling responsible gambling features like session limits and self-exclusion.
  • Assisting with user queries, bug reports, or technical troubleshooting.
  • Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Canadian law.

Promotional Communication

With your express consent, we may send promotional content related to our legal gaming services and affiliate campaigns. You can opt out anytime using the preferences in your account dashboard or by contacting customer support. System-critical messages regarding security, account access, or policy changes will still be delivered as allowed by Canadian regulation.

Who May Access Your Data

We do not rent or sell your personal data. However, your information may be shared with the following parties under strict confidentiality and legal frameworks:

  • Brands and affiliates within the Group operating under our Ontario licence.
  • Authorized payment processors and Canadian financial institutions.
  • Licensed third-party auditors, legal advisors, and regulatory consultants.
  • Verification providers that help meet KYC and AML verification standards.
  • iGaming Ontario (iGO), the Alcohol and Gaming Commission of Ontario (AGCO), and other authorized provincial agencies.
  • Support teams and case handlers for customer service and dispute resolution.
  • Third parties in the event of company restructuring, acquisition, or lawful transfer of operations.

Data Transfers Outside Canada

Your data may be processed in jurisdictions outside of Canada where our service partners operate. In all such cases, we ensure that privacy safeguards are in place—such as binding contractual terms and compliance with Canadian data protection standards—to maintain equivalent levels of confidentiality and security.

Use of Tracking Technologies

To enhance your experience and evaluate how our Services are used, we implement several forms of tracking:

  • Session cookies to maintain login status and user preferences.
  • Aggregated analytics tools (such as Google Analytics) for anonymous behavioural data.
  • Advertising pixels to display relevant promotional messages if you’ve provided permission.
  • Security trackers, including device fingerprinting, to monitor and block unauthorized access.

You may control or disable these technologies at any time via browser settings or within your account privacy controls.

External Service Providers

We collaborate with carefully selected third parties to facilitate services such as secure payments, ID validation, customer support, and anti-fraud monitoring. These vendors are contractually required to safeguard your data, but they may also be governed by their own privacy standards. Please consult their respective privacy notices for further details.

Data Retention Policy

We store your personal information only for as long as it’s required to fulfill regulatory, operational, and legal obligations. Once the retention period ends, we securely dispose of or anonymize your data using industry-standard procedures in line with Canadian privacy guidelines.

Your Privacy Rights

Under PIPEDA and applicable provincial law, you have a number of rights concerning your personal information:

  • Access a copy of your stored personal data at any time.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion or data portability, subject to legal limitations.
  • Adjust marketing preferences and opt out of profiling.
  • Revoke prior consent for data use, where applicable.
  • Submit complaints to the Office of the Privacy Commissioner of Canada (OPC).

Safeguarding Your Information

We treat your personal data with utmost care. Our safeguards include 128-bit SSL encryption, secure server infrastructure, role-based access controls, staff awareness training, and continuous monitoring for suspicious activity. Security policies are reviewed regularly to ensure compliance with evolving Canadian and international standards.

Updates to This Privacy Statement

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Significant modifications will be posted here with the effective date clearly shown. Where appropriate, we’ll notify you via your registered email or through your account dashboard.

Contacting Our Privacy Team

If you have questions or wish to exercise your privacy rights, please contact our Privacy Officer:

Email: [email protected]
Mailing Address:
Caddttree Limited
La Corvee House, La Corvee
Alderney, GY9 3TQ, Guernsey